Dyopath Outage History

Dyopath degraded · 1 active incident View live status →

Dyopath had 4 outages in the last 2 years totaling 18h 27m of downtime — averaging 0.2 incidents per month.

There were 4 Dyopath outages since October 28, 2025 totaling 18h 27m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://dyopathplatformstatus.statuspage.io

Minor September 30, 2026

Helix - Degraded Performance - General Slowness

Detected by Pingoru
Sep 30, 2026, 06:07 PM UTC
Resolved
Sep 30, 2026, 09:22 PM UTC
Duration
3h 14m
Affected: SmartIT
Timeline · 3 updates
  1. investigating Sep 30, 2026, 06:07 PM UTC

    We have received reports of general slowness when performing certain activities in Helix Smart IT. At this time, symptoms appear to be sporadic at times with periods of near normal performance. The DevOps team has opened a P1 case with BMC Helix support. Currently there is no identified issue and investigation continues. We will provide an update in the next hour or sooner if available.

  2. identified Sep 30, 2026, 06:55 PM UTC

    BMC Helix Support believes they have identified an issue that may be contributing to the general system slowness. They are beginning a rolling restart of the server pods to re-synchronize the environment. The system is expected to remain available during this process; however, users may experience intermittent errors. If you encounter an error, please refresh your browser and try again. The next update will be provided once the rolling restart is complete and we have confirmed whether the issue has been resolved, or within the next hour, whichever occurs first.

  3. resolved Sep 30, 2026, 09:22 PM UTC

    BMC Helix support has completed its rolling restarts of the server pods. After testing and gathering feedback from users that previously reported issues, this issue appears to have been resolved with the restarts.

Read the full incident report →

Major February 10, 2026

Contact Center Partial Service Outage

Detected by Pingoru
Feb 10, 2026, 08:35 PM UTC
Resolved
Feb 10, 2026, 11:35 PM UTC
Duration
2h 59m
Affected: AuthenticationAgent Call Handling
Timeline · 3 updates
  1. investigating Feb 10, 2026, 10:12 PM UTC

    There are confirmed reports of a partial outage of our Contact Center service. Reports consist of issues logging in and DNS errors when loading Contact Center pages. Please continue to attempt to utilize the services as it appears to be intermittent and on only impacting a portion of users at times. It is suggested that if you are experiencing issues, to clear your browser cache, fully close your browser, and attempt to access the platform again. Additional information will be posted within the next hour or as soon as it is available.

  2. monitoring Feb 10, 2026, 10:44 PM UTC

    Contact Center support has worked with 3rd party resources to identify a fix and begin resolution steps. Significant improvement in services has been noted. We will continue to monitor the issue until full resolution is confirmed. Users who still experience issues are encouraged to clear browser cache, completely close all browser windows, and attempt to access the system again. Additional information will be provided in the hour or as soon as it becomes available.

  3. resolved Feb 10, 2026, 11:35 PM UTC

    We have received confirmation from Contact Center support and 3rd parties that this issue has been fully resolved. If you experience additional issues, please submit it using your normal channels.

Read the full incident report →

Notice November 14, 2025

Helix Service Disruption

Detected by Pingoru
Nov 14, 2025, 07:03 PM UTC
Resolved
Nov 14, 2025, 08:15 PM UTC
Duration
1h 12m
Affected: Email Engine
Timeline · 3 updates
  1. investigating Nov 14, 2025, 07:03 PM UTC

    BMC has identified there is a potential impact identified to the Email Service in the Production environment. This is resulting in at least a portion of emails submitted to Helix that are not generating or updating tickets. BMC Support is engaged and working on identifying a resolution. An update will be published within an hour or as soon as available.

  2. investigating Nov 14, 2025, 08:06 PM UTC

    BMC support is continuing to investigate the cause and working towards a resolution of this email service issue. Again, this service disruption is impacting the processing of emails by the platform. Additional updates will be sent within the next hour or as soon as they are available.

  3. resolved Nov 14, 2025, 08:15 PM UTC

    BMC has confirmed they have resolved the issue. It was diagnosed as a database issue in the non-production environment. Services should be fully restored at this time. If you are experiencing any issues you believe to related to this issue, please submit a ticket and the team will investigate and follow up.

Read the full incident report →