Dyopath Outage History

Dyopath is up right now

Dyopath had 4 outages in the last 2 years totaling 117h 33m of downtime — averaging 0.2 incidents per month.

There were 4 Dyopath outages since October 28, 2025 totaling 117h 33m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://dyopathplatformstatus.statuspage.io

Minor October 1, 2026

Helix - Degraded Performance - General Slowness

Detected by Pingoru
Oct 01, 2026, 02:16 PM UTC
Resolved
Oct 05, 2026, 08:37 PM UTC
Duration
4d 6h
Affected: SmartIT"Legacy" ITSM Console
Timeline · 5 updates
  1. investigating Oct 01, 2026, 02:16 PM UTC

    We have received reports of general slowness when performing certain activities in Helix Smart IT. The DevOps team has opened a P1 case with BMC Helix support. Currently there is no identified issue and investigation continues. We will provide an update in the next hour or sooner if available.

  2. investigating Oct 01, 2026, 03:19 PM UTC

    BMC Helix support team is engaged and has an ongoing internal technical call to investigate the issue and identify the cause. No cause identified at this time. We will provide another update in the next hour or sooner if available.

  3. identified Oct 01, 2026, 03:41 PM UTC

    BMC Helix Support have identified a potential mitigation path and are currently implementing remediation actions to address the reported slowness. As a part of this remediation steps BMC Helix Support has implemented, they are recommending users to log out and log back into the system if they are experiencing slow performance. We are continuing to monitor the environment to confirm if the remediation steps are successful.

  4. monitoring Oct 01, 2026, 05:05 PM UTC

    BMC Helix Support has implemented a fix for the general system performance issue. We have completed initial testing and have received feedback indicating that performance has improved. We will continue to closely monitor system performance over the next few hours to ensure stability and confirm that the issue has been fully resolved. In addition, we have requested a Root Cause Analysis (RCA) from BMC Support.

  5. resolved Oct 05, 2026, 08:37 PM UTC

    BMC has implemented a workaround, and since then we have not experienced any further slowness. The system is up, accessible, and operating normally at this time.

Read the full incident report →

Major February 10, 2026

Contact Center Partial Service Outage

Detected by Pingoru
Feb 10, 2026, 08:35 PM UTC
Resolved
Feb 10, 2026, 11:35 PM UTC
Duration
2h 59m
Affected: AuthenticationAgent Call Handling
Timeline · 3 updates
  1. investigating Feb 10, 2026, 10:12 PM UTC

    There are confirmed reports of a partial outage of our Contact Center service. Reports consist of issues logging in and DNS errors when loading Contact Center pages. Please continue to attempt to utilize the services as it appears to be intermittent and on only impacting a portion of users at times. It is suggested that if you are experiencing issues, to clear your browser cache, fully close your browser, and attempt to access the platform again. Additional information will be posted within the next hour or as soon as it is available.

  2. monitoring Feb 10, 2026, 10:44 PM UTC

    Contact Center support has worked with 3rd party resources to identify a fix and begin resolution steps. Significant improvement in services has been noted. We will continue to monitor the issue until full resolution is confirmed. Users who still experience issues are encouraged to clear browser cache, completely close all browser windows, and attempt to access the system again. Additional information will be provided in the hour or as soon as it becomes available.

  3. resolved Feb 10, 2026, 11:35 PM UTC

    We have received confirmation from Contact Center support and 3rd parties that this issue has been fully resolved. If you experience additional issues, please submit it using your normal channels.

Read the full incident report →

Notice November 14, 2025

Helix Service Disruption

Detected by Pingoru
Nov 14, 2025, 07:03 PM UTC
Resolved
Nov 14, 2025, 08:15 PM UTC
Duration
1h 12m
Affected: Email Engine
Timeline · 3 updates
  1. investigating Nov 14, 2025, 07:03 PM UTC

    BMC has identified there is a potential impact identified to the Email Service in the Production environment. This is resulting in at least a portion of emails submitted to Helix that are not generating or updating tickets. BMC Support is engaged and working on identifying a resolution. An update will be published within an hour or as soon as available.

  2. investigating Nov 14, 2025, 08:06 PM UTC

    BMC support is continuing to investigate the cause and working towards a resolution of this email service issue. Again, this service disruption is impacting the processing of emails by the platform. Additional updates will be sent within the next hour or as soon as they are available.

  3. resolved Nov 14, 2025, 08:15 PM UTC

    BMC has confirmed they have resolved the issue. It was diagnosed as a database issue in the non-production environment. Services should be fully restored at this time. If you are experiencing any issues you believe to related to this issue, please submit a ticket and the team will investigate and follow up.

Read the full incident report →