Dynatrace incident
Latency and Slower Response in East US Deployment
Dynatrace experienced a minor incident on August 12, 2026 affecting Dynatrace Product and Dynatrace Product (Analyze-AWS-americas), lasting 17h 31m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 12, 2026, 06:34 PM UTC
We are investigating an issue that may cause some customers located in East US Deployment to experience increased latency and slower response times within the user interface. Our teams are actively engaged and working toward a resolution. We will provide an update within two hours or if progress has been made. We apologize for the inconvenience and thank you for your patience.
- identified Aug 12, 2026, 08:16 PM UTC
We have identified the issue causing increased latency and slower response times within the user interface for some customers in the East US deployment. Our team is working to restore expected performance. We will provide the next update within four hours, or sooner if additional progress is available. We apologize for the disruption and appreciate your continued patience as we work to resolve this matter.
- identified Aug 13, 2026, 12:27 AM UTC
We have identified the issue causing increased latency and slower response times within the user interface for some customers in the East US deployment. We are currently implementing changes to restore expected performance. We will provide the next update at 01:30am UTC, or sooner if additional progress is available. We apologize for the disruption and appreciate your continued patience as we work to resolve this matter.
- identified Aug 13, 2026, 01:39 AM UTC
We have identified the issue causing increased latency and slower response times within the user interface for some customers in the East US deployment. We are continuing to implement changes to restore expected performance. We will provide the next update at 05:30am UTC, or sooner if additional progress is available. We apologize for the disruption and appreciate your continued patience as we work to resolve this matter.
- monitoring Aug 13, 2026, 03:46 AM UTC
We have implemented changes to address the increased latency and slower response times within the user interface that some customers in the East US deployment experienced. We are currently observing normal performance and will continue monitoring the situation prior to resolving this incident. If you experience further issues, please raise a support case.