Dynatrace incident

Potential Observability Impact During OpenShift Upgrade to Version 1.341

Minor Resolved View vendor source →

Dynatrace experienced a minor incident on July 17, 2026 affecting Dynatrace Product and Dynatrace Product (Process-AWS-americas) and 1 more component, lasting 2d 20h. The incident has been resolved; the full update timeline is below.

Started
Jul 17, 2026, 07:18 PM UTC
Resolved
Jul 20, 2026, 03:45 PM UTC
Duration
2d 20h
Detected by Pingoru
Jul 17, 2026, 07:18 PM UTC

Affected components

Dynatrace ProductDynatrace Product (Process-AWS-americas)Dynatrace Product (Process-AWS-emea)Dynatrace Product (Process-Azure-emea)Dynatrace Product (Process-GCP-emea)Dynatrace Product (Process-AWS-asia-pacific)Dynatrace Product (Process-Azure-americas)Dynatrace Product (Process-Azure-asia-pacific)Dynatrace Product (Process-GCP-americas)Dynatrace Product (Process-GCP-asia-pacific)

Update timeline

  1. identified Jul 17, 2026, 07:18 PM UTC

    We have identified a potential issue affecting OpenShift observability when upgrading to OA 1.341. This may result in reduced or lost visibility into OpenShift environments, which could impact monitoring of production environments. Our team is aware of the issue and is actively working on a fix. We recommend that customers review this potential impact before proceeding with the upgrade and continue monitoring their OpenShift environments closely. If you have already upgraded to OA 1.341, please open up a support case so that our team can assist with reverting you back to the previous version, which is not affected by this issue.

  2. identified Jul 18, 2026, 06:01 AM UTC

    Our team continues to actively work on a fix. In the meantime, we have published a community article with downgrade instructions to assist customers who may be affected by the OpenShift monitoring issue after upgrading to OneAgent version 1.341: https://community.dynatrace.com/t5/Troubleshooting/k8s-oc-Downgrading-OneAgent-in-Kubernetes-and-OpenShift-with-the/ta-p/302087 If you require assistance with the downgrade process, please open a support case and our team will assist you accordingly. We apologise for any inconvenience this issue may cause.

  3. identified Jul 20, 2026, 09:17 AM UTC

    We have narrowed the scope of the issue and customers using application-only monitoring are not expected to be affected.​‌ While we continue to work on a fix, customers experiencing this issue can use the previously provided downgrade guidance or contact Dynatrace Support for assistance.​‌ We will provide further updates as they become available. We apologize for any inconvenience this issue may cause.