Potential delay in spans, logs and user events ingestion in AWS US east region

Update timeline

1. investigating May 13, 2026, 02:27 AM UTC

   We are currently investigating an issue causing ingestion delay in spans, logs and user events in AWS US east region. Our teams are actively analyzing the situation and working to restore normal service levels as quickly as possible. We apologize for the inconvenience and recommend monitoring this status page for further updates.

2. identified May 13, 2026, 03:26 AM UTC

   We have identified the root cause of this issue and implemented recovery actions. The platform is currently catching up on previously delayed ingest, and we expect some additional time to fully normalize real‑time observability. We apologize for the inconvenience and appreciate your patience. Please reach out to support team in case you have any further questions.

3. monitoring May 13, 2026, 06:50 AM UTC

   We continue to see positive progress following recovery actions taken earlier. The platform is actively processing previously delayed ingest, and system buffers are steadily draining. While some customers may still observe delayed real‑time data, overall processing is stabilizing as recovery continues. Our teams are actively monitoring the situation to ensure full normalization. We appreciate your patience and will provide further updates as progress continues.

4. monitoring May 13, 2026, 09:18 AM UTC

   Recovery actions remain in place and the platform is operating with restored real‑time data processing. New incoming data is being processed normally, while previously queued data continues to catch up. As a result, some data types may still appear with delay until the backlog is fully cleared. The situation is improving and our teams continue to monitor recovery closely. We will revert to normal status once ingest backlog processing has fully completed. Thank you for your patience.

5. monitoring May 13, 2026, 07:11 PM UTC

   We can confirm that new and ongoing data ingestion has been restored. Our teams will continue to monitor the backlog as data processing catches up. Because this process will take some time to complete, please check back here tomorrow for an update. We apologize for the inconvenience and appreciate your patience as we continue working towards a resolution.

6. monitoring May 14, 2026, 06:08 PM UTC

   We are seeing positive progress with data ingestion, and many tenants are no longer experiencing impact. However, to ensure full resolution of this issue, our team will continue monitoring the remaining affected tenants as they work through the backlog. We sincerely apologize for the inconvenience and appreciate your continued patience as we complete our remediation efforts. Please check here for updates.