Dwolla incident

[Production] Delays in Operational Notifications related to Transfers and Masspays

Minor Resolved View vendor source →

Dwolla experienced a minor incident on May 16, 2025 affecting API - Production, lasting 5h 26m. The incident has been resolved; the full update timeline is below.

Started
May 16, 2025, 10:00 PM UTC
Resolved
May 17, 2025, 03:27 AM UTC
Duration
5h 26m
Detected by Pingoru
May 16, 2025, 10:00 PM UTC

Affected components

API - Production

Update timeline

  1. identified May 16, 2025, 10:00 PM UTC

    We are currently experiencing delays in sending certain operational notifications. This impacts only the email notifications themselves and does not affect the underlying transaction processing or any other parts of the platform. Affected Operational Notification: - MassPay completed emails - Some transfer completion and transfer failed emails Our team is actively investigating the cause, and we will provide further updates as we work to resolve this issue. Thank you for your patience.

  2. identified May 17, 2025, 01:58 AM UTC

    A fix has been deployed, and new notifications are being processed normally. Our team is working through a process to send the pending notifications that were generated from approximately 3:20pm through 7pm CT. We will update the incident when that is completed.

  3. resolved May 17, 2025, 03:27 AM UTC

    Our team has processed all pending notifications. The incident is resolved. Thank you for your patience.