Is Dwolla down?

We experienced an issue affecting webhook delivery and dashboard login functionality in the Sandbox environment between 12:47pm CT and 4:44pm CT. This issue is now resolved.

We are currently investigating elevated error rates (HTTP 500) affecting requests to the Customers, Funding Sources, and Mass Payments API endpoints. Some requests to these endpoints may fail or time out. Our engineering team is actively investigating. We will provide an update within as soon as we have more information.

A fix has been deployed and error rates are returning to normal across the affected endpoints and the Dashboard. We are monitoring to confirm full recovery.

This issue is resolved.

We are currently investigating an issue causing delays or failures in sending operational email notifications to end-users. Please be assured that core API functionality, ACH transfer processing, and the Dwolla Dashboard are fully operational. Transfers are not impacted; only the automated email notifications sent to your end-users are currently delayed. We are working to resolve this as quickly as possible.

A fix has been implemented, and operational notifications to end-users are beginning to send normally. We are currently monitoring the delivery queues as they process the backlog of delayed emails. End-users should start receiving their delayed notification emails shortly. We will provide a final update once the queue is fully cleared.

The issue affecting the dashboard display for Operational Notification statuses has been fully resolved. All delivery statuses within the Dwolla Dashboard are now updating in real-time and accurately reflect historical deliveries. Thank you for your patience.

We experienced a brief service disruption in our Production environment between 3:14 PM and 3:35 PM CT. The issue was related to intermittent resource contention which impacted the processing of balance-related requests. This resulted in elevated error rates for: - Balance Inquiries: Retrieving account or funding source balances (/funding-sources/{id}/balance). System performance stabilized at 3:35 PM CT and error rates have returned to normal. This incident has been resolved.

We have experienced a delay in the morning processing of ACH transactions on the platform. This impacts the webhook delivery and API transfer status updates for ACH credit and debit transactions that are expected to update today. Due to today being a high processing day, we expect this issue to cause impacts with the 9:00 AM CT Same-day ACH debit and credit transactions.  These transactions will likely be delayed to the 1PM CT Same-day ACH window. Our support team is working as quickly as possible to recover from this. We will provide an update when the process completes, and we apologize for any inconvenience caused by this disruption.

This incident has been resolved. All transfers statuses have been updated and webhooks are being delivered. Please note: As a result, this impacts the 9:00 AM CT export of Same-day ACH debit and credit transactions. These transactions will now export at 1:00 PM CT.