Elevated HTTP 500 Errors on Balance Inquiries and Transfers

Update timeline

1. investigating Apr 28, 2026, 04:43 PM UTC

   We are currently investigating reports of intermittent failures and elevated error rates (500 Internal Server Errors) affecting balance checks and balance-sourced transfers within our Production API. Our engineering team is actively working to identify the root cause. We will provide an update as soon as more information is available.

2. monitoring Apr 28, 2026, 04:55 PM UTC

   We experienced a service disruption in our Production environment between 11:25 AM and 11:36 AM CT. The issue was related to intermittent resource contention which impacted the processing of balance-related requests. This resulted in elevated error rates for: - Balance Inquiries: Retrieving account or funding source balances. - Transfer Requests: Initiating transfers, particularly those involving balance sources. System performance stabilized at 11:36 AM PDT and error rates have returned to normal. We are continuing to monitor our systems to ensure sustained stability while we complete our internal review.

3. resolved Apr 28, 2026, 07:10 PM UTC

   This incident has been resolved.