Dwolla incident

Intermittent high response times and timeouts on /customers and /transfers

Notice Resolved View vendor source →

Dwolla experienced a notice incident on August 26, 2025 affecting API - Production, lasting 3h 47m. The incident has been resolved; the full update timeline is below.

Started
Aug 26, 2025, 02:23 PM UTC
Resolved
Aug 26, 2025, 06:10 PM UTC
Duration
3h 47m
Detected by Pingoru
Aug 26, 2025, 02:23 PM UTC

Affected components

API - Production

Update timeline

  1. investigating Aug 26, 2025, 02:23 PM UTC

    We are currently experiencing higher than normal response times on the /customers and /transfers endpoints and are working to resolve this issue. We'll update again when this issue has been resolved.

  2. monitoring Aug 26, 2025, 02:32 PM UTC

    We have identified the cause of the degraded performance and have implemented a fix. Response times across the API are now improving.

  3. resolved Aug 26, 2025, 06:10 PM UTC

    This incident has been resolved.