Dwolla incident

Delay in exporting of Same-day ACH debit and credit transactions

Dwolla experienced a minor incident on May 20, 2024 affecting API - Production, lasting 3h 19m. The incident has been resolved; the full update timeline is below.

Started: May 20, 2024, 03:12 PM UTC
Resolved: May 20, 2024, 06:31 PM UTC
Duration: 3h 19m
Detected by Pingoru: May 20, 2024, 03:12 PM UTC

Affected components

API - Production

Update timeline

investigating May 20, 2024, 03:12 PM UTC

We experienced delays processing Same-Day ACH transactions on the platform that were supposed to export at 9:00 AM CT. This impacts the webhook delivery and API transfer status updates for Same-Day ACH credit and debit transactions that were expected to process at 11:30 AM CT today. As a result these transfers will now be processed at 5:00 PM CT. We apologize for the inconvenience.
monitoring May 20, 2024, 03:37 PM UTC

A fix has been implemented and we are monitoring the results.
resolved May 20, 2024, 06:31 PM UTC

This incident has been resolved.