Dwolla incident

Intermittent high response times and sporadic timeouts resulting in 500 errors for some API consumers

Minor Resolved View vendor source →

Dwolla experienced a minor incident on September 11, 2024, lasting —. The incident has been resolved; the full update timeline is below.

Started
Sep 11, 2024, 09:59 PM UTC
Resolved
Sep 10, 2024, 12:30 AM UTC
Duration
—
Detected by Pingoru
Sep 11, 2024, 09:59 PM UTC

Update timeline

  1. resolved Sep 11, 2024, 09:59 PM UTC

    We identified irregular API response times and status code 500 responses for a small percentage of API consumers on the platform. After review of data captured at the edge of our platform, intermittent errors began at approximately 7:30pm CT and ended around 10:25PM CT. We are working with our networking provider to understand the root cause and future preventative measures. We apologize for any inconvenience to the small number of consumers impacted. Please don’t hesitate to reach out with any questions or concerns.