Dwolla incident

Experiencing issues processing Real-Time Payment (RTP) transfers

Minor Resolved View vendor source →

Dwolla experienced a minor incident on December 16, 2024 affecting API - Production, lasting 23h 24m. The incident has been resolved; the full update timeline is below.

Started
Dec 16, 2024, 03:34 PM UTC
Resolved
Dec 17, 2024, 02:59 PM UTC
Duration
23h 24m
Detected by Pingoru
Dec 16, 2024, 03:34 PM UTC

Affected components

API - Production

Update timeline

  1. investigating Dec 16, 2024, 03:34 PM UTC

    At approximately 8pm Central Time on 12/14/2024, we began experiencing issues processing RTP transfers. RTP Transfer attempts in the API are failing with an HTTP 400 error. This issue only impacts users creating RTP transfers. We are currently actively investigating the issue. We apologize for any inconvenience this may cause and appreciate your patience as we work to resolve this issue.

  2. identified Dec 16, 2024, 07:14 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Dec 16, 2024, 11:36 PM UTC

    We are continuing to roll out the fix that will restore RTP functionality for all funding sources created at Dwolla. The rollout is in progress and we will continue to monitor its progress until it completes.

  4. monitoring Dec 17, 2024, 04:50 AM UTC

    RTP transfer functionality has been restored to all Dwolla funding sources.

  5. resolved Dec 17, 2024, 02:59 PM UTC

    This incident has been resolved.