Dwolla incident

Experiencing issues retrieving some Customer resources

Minor Resolved View vendor source →

Dwolla experienced a minor incident on March 27, 2025 affecting API - Production and API - Sandbox and 1 more component, lasting 34m. The incident has been resolved; the full update timeline is below.

Started
Mar 27, 2025, 09:53 PM UTC
Resolved
Mar 27, 2025, 10:27 PM UTC
Duration
34m
Detected by Pingoru
Mar 27, 2025, 09:53 PM UTC

Affected components

API - ProductionAPI - SandboxDashboard - ProductionDashboard - Sandbox

Update timeline

  1. identified Mar 27, 2025, 09:53 PM UTC

    Since 103/27/2025 1:27pm CT, we have been experiencing an issue where retrieving customers by ID for Business Verified Customer Records in the Retry, Document, or Suspended statuses is failing. This issue affects both the Dashboard and API in Sandbox and Production environments. Our team is actively working on a fix, and we will provide updates as soon as possible. We appreciate your patience and apologize for any inconvenience.

  2. resolved Mar 27, 2025, 10:27 PM UTC

    This incident has been resolved.