Dwolla incident

[Production] Secure Exchange, Open Banking, and VAN Creation API Errors

Minor Resolved View vendor source →

Dwolla experienced a minor incident on May 13, 2025 affecting API - Production, lasting 8h 40m. The incident has been resolved; the full update timeline is below.

Started
May 13, 2025, 06:02 AM UTC
Resolved
May 13, 2025, 02:42 PM UTC
Duration
8h 40m
Detected by Pingoru
May 13, 2025, 06:02 AM UTC

Affected components

API - Production

Update timeline

  1. monitoring May 13, 2025, 02:26 PM UTC

    We are currently monitoring an issue in Production affecting several endpoints that power Secure Exchange, Open Banking, and Virtual Account Number (VAN) Creation. These endpoints were returning 500 Server Error responses between 1:02 AM CT and 9:11 AM CT, but are now showing signs of recovery after applying a fix. Affected endpoints include: /exchange-sessions /exchanges /exchange-partners POST /funding-sources (for token exchanges and VANs creation only) Note: Sandbox environments are not impacted, and testing continues to function as expected. We will continue to monitor the fix closely and provide further updates as needed. Thank you for your patience.

  2. resolved May 13, 2025, 02:42 PM UTC

    This incident has been resolved.