Dust incident

HIgher than usual rate of errors on Assistants

Minor Resolved View vendor source →

Dust experienced a minor incident on January 6, 2025 affecting Conversations, lasting 2h 29m. The incident has been resolved; the full update timeline is below.

Started
Jan 06, 2025, 02:58 PM UTC
Resolved
Jan 06, 2025, 05:28 PM UTC
Duration
2h 29m
Detected by Pingoru
Jan 06, 2025, 02:58 PM UTC

Affected components

Conversations

Update timeline

  1. investigating Jan 06, 2025, 02:58 PM UTC

    We identified an higher than usual rate of errors on assistants execution likely due to networking errors in between 2 of our services. We are investigating the issue.

  2. monitoring Jan 06, 2025, 04:57 PM UTC

    We identified the issue and deployed a fix. We're monitoring the situation.

  3. resolved Jan 06, 2025, 05:28 PM UTC

    Monitoring confirms incident is resolved.