Dust incident

Errors displaying conversations vizualisations

Minor Resolved View vendor source →

Dust experienced a minor incident on January 10, 2025 affecting Conversations, lasting 10m. The incident has been resolved; the full update timeline is below.

Started
Jan 10, 2025, 03:03 PM UTC
Resolved
Jan 10, 2025, 03:14 PM UTC
Duration
10m
Detected by Pingoru
Jan 10, 2025, 03:03 PM UTC

Affected components

Conversations

Update timeline

  1. investigating Jan 10, 2025, 03:03 PM UTC

    Visualizations generated by models in conversations are failing to display. We are investigating the issue.

  2. identified Jan 10, 2025, 03:04 PM UTC

    Visualizations generated by models in conversations are failing to display. We identified the issue and are rolling out a fix.

  3. identified Jan 10, 2025, 03:04 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified Jan 10, 2025, 03:05 PM UTC

    Visualizations generated by models in conversations are failing to display. We are investigating the issue.

  5. identified Jan 10, 2025, 03:05 PM UTC

    Visualizations generated by models in conversations are failing to display. We have identified the issue and are rolling out a fix.

  6. resolved Jan 10, 2025, 03:14 PM UTC

    Visualizations generated by models in conversations were failing to display. We identified the issue (erroneous env variable checking the origin) and deployed a fix.