Dust experienced a major incident on January 21, 2025 affecting Conversations and API, lasting 1h 51m. The incident has been resolved; the full update timeline is below.
Affected components
ConversationsAPI
Update timeline
- investigating Jan 21, 2025, 09:39 AM UTC
OpenAI-based assistants are slow, we are currently investigating the reason.
- investigating Jan 21, 2025, 09:41 AM UTC
Since earlier today, OpenAI is experiencing errors with their Embeddings API (you can follow the situation at: https://status.openai.com), which our Search tool relies on heavily. This may cause Dust to appear slow and unreliable. We are monitoring the situation closely and will provide updates as they become available.
- resolved Jan 21, 2025, 11:31 AM UTC
The OpenAI errors rate seems to have gone down drastically. Considering this incident as resolved.