Dust incident

Agents are erroring

Critical Resolved View vendor source →

Dust experienced a critical incident on March 21, 2025 affecting Conversations, lasting 16m. The incident has been resolved; the full update timeline is below.

Started
Mar 21, 2025, 10:25 AM UTC
Resolved
Mar 21, 2025, 10:41 AM UTC
Duration
16m
Detected by Pingoru
Mar 21, 2025, 10:25 AM UTC

Affected components

Conversations

Update timeline

  1. investigating Mar 21, 2025, 10:25 AM UTC

    All agents are currently not able to answer and will throw an error. We are actively working on a resolution.

  2. resolved Mar 21, 2025, 10:41 AM UTC

    :large_green_circle: Resolved: Agents not responding Between 10:15am UTC and 10:40am today, a restrictive modification to our CORS policy caused disruptions. The change has been rolled back, and all agents are now operational. You can continue using Dust as usual.