Dust experienced a critical incident on March 31, 2025, lasting 53m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Mar 31, 2025, 11:18 AM UTC
We are experiencing a critical issue affecting data source connections across all workspaces. We are investigating the issue and hope to have it resolved as soon as possible. During this time, agents may not have access to their configured knowledge bases, which could result in incomplete or inaccurate responses.
- investigating Mar 31, 2025, 11:19 AM UTC
We are experiencing a critical issue affecting data source connections across all workspaces. We are investigating the issue and hope to have it resolved as soon as possible. During this time, agents may not have access to their configured knowledge bases, which could result in incomplete or inaccurate responses.
- identified Mar 31, 2025, 11:43 AM UTC
The issue has been identified and we are working on a fix
- identified Mar 31, 2025, 11:46 AM UTC
We are experiencing a critical issue affecting data source connections across all workspaces. We have identified the issue and are preparing a fix. During this time, agents may not have access to their configured knowledge bases, which could result in incomplete or inaccurate responses, and agent creation and modification is disabled.
- monitoring Mar 31, 2025, 12:05 PM UTC
We are experiencing a critical issue affecting agents using data sources. Agents may not have access to their configured knowledge bases, which could result in incomplete or inaccurate responses, and agent creation and modification is disabled. We are rolling out a fix, the issue should be resolved in 15 minutes.
- resolved Mar 31, 2025, 12:12 PM UTC
The fix has been rolled out. Agents should now answer properly, creation and edition of agents is available again.