Dust incident

EU - System Outage

Major Resolved View vendor source →

Dust experienced a major incident on May 6, 2025 affecting Conversations and Dust App Platform and 1 more component, lasting 44m. The incident has been resolved; the full update timeline is below.

Started
May 06, 2025, 04:32 PM UTC
Resolved
May 06, 2025, 05:17 PM UTC
Duration
44m
Detected by Pingoru
May 06, 2025, 04:32 PM UTC

Affected components

ConversationsDust App PlatformConnection - Google DriveAPIConnection - SlackConnection - GitHubConnection - NotionData SourcesDust SlackbotChrome Extension

Update timeline

  1. identified May 06, 2025, 04:32 PM UTC

    Dust is currently unavailable in the EU region due to an expired certificate. Our engineering team is working to resolve this issue as quickly as possible.

  2. identified May 06, 2025, 04:56 PM UTC

    New certificates are being provisioned. Service restoration is expected between 15 to 30 minutes.

  3. resolved May 06, 2025, 05:17 PM UTC

    Dust EU is back online with proper certificates.