Duo Security incident

All US Deployments: AI Assistant failures

Critical Resolved View vendor source →

Duo Security experienced a critical incident on August 1, 2025 affecting AI Assistant and AI Assistant and 1 more component, lasting 3h 10m. The incident has been resolved; the full update timeline is below.

Started
Aug 01, 2025, 12:16 AM UTC
Resolved
Aug 01, 2025, 03:27 AM UTC
Duration
3h 10m
Detected by Pingoru
Aug 01, 2025, 12:16 AM UTC

Affected components

AI AssistantAI AssistantAI AssistantAI AssistantAI AssistantAI AssistantAI AssistantAI AssistantAI AssistantAI Assistant

Update timeline

  1. investigating Aug 01, 2025, 12:16 AM UTC

    We are currently investigating an issue with AI Assistant not functioning on all US deployments and are working to correct the issue as soon as possible. Please check back here or subscribe to updates for any changes.

  2. identified Aug 01, 2025, 12:45 AM UTC

    We have identified the cause of the AI Assistant issue for all US deployments and are actively working to restore the service.

  3. monitoring Aug 01, 2025, 01:39 AM UTC

    We have implemented a fix for the issue with AI Assistant in all US deployments. We will continue to monitor the issue and will post any updates when the incident is considered fully resolved.

  4. resolved Aug 01, 2025, 03:27 AM UTC

    The issue with AI Assistant failures in all US deployments is now resolved and full functionality is restored.