Dude Solutions incident
Recurring Room Bookings Work Orders not generating to the Dashboard
Dude Solutions experienced a minor incident on May 28, 2025 affecting TheWorxHub - Senior Living USA and TheWorxHub - Senior Living Canada, lasting 23h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 28, 2025, 09:54 PM UTC
Our team is investigating a problem with Recurring Room Bookings Work Orders not appearing on the Dashboard within TheWorxHub. These Work Orders are also not searchable in the Work Order Search tab and can only be found on the Room Bookings Dashboard or within the Room Bookings Search tab. These Work Orders will be visible on the Room Bookings Dashboard under the All Upcoming section, after clicking into a booked event. To find the In Progress Work Orders, click on the Room Setup/Tear Down tab within the booked event. We apologize for the inconvenience and will continue to provide updates on this page until the issue is resolved. Thank you for your patience!
- identified May 29, 2025, 03:36 PM UTC
Our team has identified the problem with Recurring Room Booking Work Orders not appearing on the Dashboard within TheWorxHub. The team is working on a fix to allow Recurring Room Booking events to generate. Once this fix has been tested, it will be released. We apologize for the inconvenience and appreciate your patience.
- resolved May 29, 2025, 09:06 PM UTC
This incident has been resolved.