Dude Solutions incident
Event Manager - Delay in receiving Email Notifications
Dude Solutions experienced a minor incident on May 1, 2025 affecting Event Manager, lasting 5d 19h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 01, 2025, 07:01 PM UTC
Our team is investigating an issue where email notifications are not being sent in Event Manager. In the meantime, we recommend that your teams log into Event Manager directly to view any information you receive notifications for, rather than relying on email notifications. This issue is being investigated as a top priority and we will continue to post updates on this page. Thank you for your patience.
- investigating May 01, 2025, 11:23 PM UTC
Our team is continuing to investigate this issue and some users are now receiving emails intermittently. Until this is fully resolved, we recommend that your teams log into Event Manager directly to view any information you receive notifications for, rather than relying on email notifications. We will continue to post updates on this page. Thank you for your patience.
- investigating May 02, 2025, 05:21 AM UTC
Our team is still investigating this issue and users continue to receive emails intermittently. Until this is fully resolved, we recommend that your teams log into Event Manager directly to view any information you receive notifications for, rather than relying on email notifications. We will continue to post updates on this page. Thank you for your patience.
- investigating May 02, 2025, 12:42 PM UTC
Our team is still investigating this issue as the highest priority. Users will continue to receive emails intermittently. Until this is fully resolved, we recommend that your teams log into Event Manager directly to view any information you receive notifications for, rather than relying on email notifications. We will continue to post updates on this page. Thank you for your patience.
- investigating May 02, 2025, 06:30 PM UTC
Our team is still investigating this issue as the highest priority. Users will continue to receive emails intermittently. Until this is fully resolved, we recommend that your teams log into Event Manager directly to view any information you receive notifications for, rather than relying on email notifications. We will continue to post updates on this page. Thank you for your patience.
- identified May 05, 2025, 03:22 PM UTC
Our team has identified the root cause of the issue and is actively working to implement a fix. We remain focused on resolving this as quickly as possible and will provide further updates as progress is made. Please contact [email protected] with any questions.
- resolved May 07, 2025, 02:24 PM UTC
This issue has been resolved. Thank you for your patience. Please contact [email protected] if you have any questions.