Druva Phoenix experienced a minor incident on September 24, 2026 affecting Phoenix Cloud and Phoenix Cloud (Phoenix Cloud — East US (eastus)) and 1 more component, lasting 3h 42m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 24, 2026, 01:12 PM UTC
We have identified an issue where a set of devices are currently disconnected from our servers, which may impact the Backup and Restore operations of Phoenix Cloud. Our teams are actively investigating the issue and working on this on priority to restore connectivity and mitigate the impact. We are closely monitoring the situation and will keep you updated on the progress. Please feel free to contact the Druva Support team at https://support.druva.com for any assistance. Druva Support
- monitoring Sep 24, 2026, 02:07 PM UTC
The issue where a set of devices were disconnected from our servers has been successfully resolved. Backup and Restore operations of Phoenix Cloud are functioning normally. We will continue to monitor the environment to ensure stability and continued availability of the services. Thank you for your patience and understanding. Please feel free to contact the Druva Support team at https://support.druva.com Druva Support