Drip Outage History

Feb 1, 20:44 CST Completed - The scheduled maintenance has been completed. Feb 1, 20:00 CST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan 30, 11:27 CST Scheduled - On Sunday, February 1st, from 8:00 - 10:00 PM Central Time, the Drip platform will undergo a small scheduled system maintenance. During this time you should continue to have access to the platform and data, though email sends and page load times may be slower than usual during these updates.

Dec 21, 21:16 CST Resolved - All systems are fully operational. Please reach out to [email protected] if you have any questions. Dec 21, 19:13 CST Monitoring - We have successfully restored service and are recovering. All systems are now operational and performing as expected. We are currently monitoring the platform closely to ensure continued stability before officially marking this as resolved. Dec 21, 18:46 CST Investigating - We are currently investigating a major outage affecting all services. Users may be unable to access the application at this time. Our engineering team is fully engaged and working to identify the root cause. We apologize for the disruption and will provide another update as soon as we have more information.

Oct 21, 21:04 CDT Resolved - The issue affecting workflow performance has been resolved. Normal operations have resumed. Please reach out to [email protected] if you have any questions. Oct 21, 20:38 CDT Investigating - We’re currently investigating performance issues affecting workflows. Our team is actively working to identify the cause, and we’ll provide an update as soon as we have more information.

Oct 21, 08:08 CDT Resolved - This incident has been resolved. There was no data loss during this incident — all click activity has been recorded and reflected accurately. Thank you for your patience while we worked to restore full functionality. Oct 20, 17:44 CDT Identified - We’ve identified an issue affecting Analytics, which are currently failing to update in real time. All other analytics and services remain operational. There is no data loss — data is being captured as expected but is not yet reflected in reporting within the app. Our team is working to restore real-time updates as quickly as possible. We’ll provide another update once analytics are fully refreshed.

Oct 20, 06:03 CDT Resolved - The earlier outage has now been resolved. Please reach out to [email protected] if you see any lingering issues. Oct 20, 04:48 CDT Monitoring - We have identified and are currently monitoring a service disruption in our system due to an outage on AWS. We apologize for any inconvenience this may be causing and will update you as we continue to monitor the situation closely.

Aug 18, 14:46 CDT Resolved - The team has confirmed all delivery events have been recovered and are displayed on affected profiles. Issue resolved. Aug 18, 10:42 CDT Monitoring - The team has identified and pushed out a fix to address the issue. Affected events are recovering, we're continuing to monitor. Aug 18, 10:37 CDT Investigating - We are currently investigating a UI issue where email send and receipt data is not appearing on profiles. This is also affecting segmentation for recipients, which may show as blank. Please note that despite this display issue, emails are still being successfully sent. We apologize for any inconvenience this may cause and will provide an update as soon as we have more information.

Jul 20, 00:56 CDT Completed - The scheduled maintenance is now complete. If you run into any issues, please get in contact with our Support team via [email protected]. Jul 19, 23:17 CDT Verifying - The main portion of our maintenance work is now completed. We are continuing to bring our systems back online and you are now able to log in to Drip.com. The API, event data, and activity should now be collected as normal. There may be some slowdown or delays with page loading and logins while we complete our final checks. Jul 19, 21:00 CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul 17, 10:45 CDT Scheduled - On Saturday, July 19th, from 9:00 - 10:00 PM Central Time, the Drip platform will undergo a scheduled system maintenance. During this time you will be unable to access your account, and data for user activity (opens, clicks, orders) will not be collected or backfilled.

Our team has identified the problem and has deployed a fix. We're currently processing through the backlog of events to restore the expected processing time for all events.

Backlog of events has been processed and the team is monitoring to ensure there are no further delays.