Doshii experienced a minor incident on January 5, 2021 affecting App API and POS API, lasting 11m. The incident has been resolved; the full update timeline is below.
Affected components
App APIPOS API
Update timeline
- investigating Jan 05, 2021, 02:46 AM UTC
We are currently investigating an issue where intermittent generic errors are occurring in some of our API services. On receiving an error, a retry of the request can be attempted.
- identified Jan 05, 2021, 02:46 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Jan 05, 2021, 02:47 AM UTC
This incident has been resolved. The issue related to a once off large merchant configuration, which resulted in some degraded performance across the API services.