Doshii incident

Degradation of Performance with Order Processing

Minor Resolved View vendor source →

Doshii experienced a minor incident on January 22, 2021 affecting POS API, lasting 2d 1h. The incident has been resolved; the full update timeline is below.

Started
Jan 22, 2021, 09:45 AM UTC
Resolved
Jan 24, 2021, 11:23 AM UTC
Duration
2d 1h
Detected by Pingoru
Jan 22, 2021, 09:45 AM UTC

Affected components

POS API

Update timeline

  1. investigating Jan 23, 2021, 06:05 AM UTC

    We have witnessed a degradation of performance in the processing of orders. While real time notification of orders from Partner Apps to POS has not been impacted, updates to the status of some orders may be delayed. Additionally, API requests from POS may fail intermittently. We are currently investigating this issue.

  2. monitoring Jan 23, 2021, 06:05 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Jan 23, 2021, 06:06 AM UTC

    We are continuing to monitor for any further issues.

  4. monitoring Jan 23, 2021, 11:23 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Jan 24, 2021, 11:23 AM UTC

    This incident has been resolved.