Doshii experienced a minor incident on May 2, 2023 affecting App API, lasting 6h 58m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 02, 2023, 02:02 AM UTC
We are aware of an issue presenting in our menu service and are investigating. If you are needing to make changes to your menu and it is possible to delay these changes please hold off until our next update which will be within the next 30 minutes.
- investigating May 02, 2023, 02:04 AM UTC
We are continuing to investigate this issue.
- investigating May 02, 2023, 02:44 AM UTC
Our teams are continuing to investigate the issue. We have identified at least 21 affected venues who may have made changes to their menus today which have not been successfully committed. We continue to investigate and are working towards a prompt resolution.
- investigating May 02, 2023, 04:14 AM UTC
We are working on a fix and will send another update once deployment occurs. We want to note that when that fix is deployed your App menu will revert to that which was published at 7am today. Any POS menu changes are not impacted by this issue. We will be making every effort to contact impacted venues and ensure you are aware of this issue and what steps, if any you will need to take.
- investigating May 02, 2023, 07:07 AM UTC
We have deployed a fix and are monitoring to ensure this issue has been resolved. Changes made to App menus since 7am will need to be repeated and we are contacting the small group of affected venues to ensure they repeat these changes.
- monitoring May 02, 2023, 07:08 AM UTC
We have deployed a fix and are monitoring to ensure this issue has been resolved. Changes made to App menus since 7am will need to be repeated and we are contacting the small group of affected venues to ensure they repeat these changes.
- resolved May 02, 2023, 09:01 AM UTC
This incident has been resolved.