DonorDrive Outage History

DonorDrive is up right now

DonorDrive had 6 outages in the last 2 years totaling 34h 39m of downtime — averaging 0.2 incidents per month.

There were 6 DonorDrive outages since July 14, 2024 totaling 34h 39m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.donordrive.com

Minor November 18, 2025

Intermittent Connectivity issues due to a Widespread Cloudflare Incident affecting clients Globally.

Detected by Pingoru
Nov 18, 2025, 12:53 PM UTC
Resolved
Nov 18, 2025, 08:10 PM UTC
Duration
7h 16m
Affected: AdminSites
Timeline · 4 updates
  1. investigating Nov 18, 2025, 12:53 PM UTC

    We are aware of intermittent connectivity issues affecting DonorDrive. This appears to be caused by a widespread problem with Cloudflare and specifically ,the CDN. We are working with their support personnel to assist in rectification.

  2. investigating Nov 18, 2025, 01:56 PM UTC

    We continue to rely on Cloudflare to resolve this issue - updates from them directly are available here: https://www.cloudflarestatus.com/.

  3. monitoring Nov 18, 2025, 03:38 PM UTC

    According to the Cloudflare website, https://www.cloudflarestatus.com, a fix has been implemented and we are seeing the Bonterra Tech applications coming back online accordingly. We will continue to update this page with appropriate information to keep you apprised of progress towards the full return to normal service.

  4. resolved Nov 18, 2025, 08:10 PM UTC

    Cloudflare has implemented a fix for the upstream issue that caused intermittent errors earlier today. DonorDrive services are now fully operational. We’ll continue to monitor performance closely to ensure ongoing reliability. Thank you for your patience during this disruption.

Read the full incident report →

Minor August 6, 2025

DonorDrive Registration Flow Impacted

Detected by Pingoru
Aug 06, 2025, 07:40 PM UTC
Resolved
Aug 06, 2025, 09:49 PM UTC
Duration
2h 8m
Affected: Sites
Timeline · 2 updates
  1. identified Aug 06, 2025, 07:40 PM UTC

    We are aware of an issue where a small subset of users encounter an error on the final confirmation screen when registering for events. Our team has identified the cause and is actively working to implement a resolution. We understand the disruption this may cause and appreciate your patience as we work to resolve the issue.

  2. resolved Aug 06, 2025, 09:49 PM UTC

    On August 6, 2025, some users experienced errors when registering for events with registration forms that included conditional form fields. Our team identified the issue, which was related to underlying form validation, and has implemented a fix. We understand this may have caused frustration, and we appreciate your patience as we worked to resolve the issue.

Read the full incident report →

Minor June 12, 2025

DonorDrive Transactions Impacted

Detected by Pingoru
Jun 12, 2025, 08:06 PM UTC
Resolved
Jun 12, 2025, 09:12 PM UTC
Duration
1h 5m
Affected: Braintree APIBraintree United States ProcessingBraintree Canadian ProcessingPayPalAuthorize.netPayFlow Pro
Timeline · 2 updates
  1. monitoring Jun 12, 2025, 08:06 PM UTC

    AWS and Cloudflare are experiencing degraded performance, which may impact transaction processing on your site. This is sporadic and will not affect all users. We will continue to monitor the situation and will update when we can.

  2. resolved Jun 12, 2025, 09:12 PM UTC

    AWS and Cloudlfare services have been restored. We are continuing to monitor performance.

Read the full incident report →

Minor October 17, 2024

Support Portal Maintenance

Detected by Pingoru
Oct 17, 2024, 12:50 AM UTC
Resolved
Oct 17, 2024, 09:09 PM UTC
Duration
20h 19m
Affected: Support
Timeline · 2 updates
  1. identified Oct 17, 2024, 12:50 AM UTC

    Access to the DonorDrive Support Portal is currently undergoing maintenance. For all support requests, please email [email protected] and we will get back to you as soon as we can.

  2. resolved Oct 17, 2024, 09:09 PM UTC

    Access to the DonorDrive Support Portal has been restored. Thank you for your patience while the maintenance was completed.

Read the full incident report →

Notice July 19, 2024

DonorDrive Outage

Detected by Pingoru
Jul 19, 2024, 06:00 AM UTC
Resolved
Jul 19, 2024, 06:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Jul 19, 2024, 12:15 PM UTC

    DonorDrive Sites were inaccessible between 1:39AM and 3:06AM on Friday, July 19th 2024. This was due to the global outages created by the Crowdstrike issue - https://www.crowdstrike.com/blog/statement-on-falcon-content-update-for-windows-hosts/. Our early detection and quick action mitigated the impact and all systems are fully functional with no further interruption expected. Please reach out to [email protected] if there are any additional questions around this incident.

Read the full incident report →

Minor July 14, 2024

PayPal Outage

Detected by Pingoru
Jul 14, 2024, 08:05 PM UTC
Resolved
Jul 14, 2024, 11:55 PM UTC
Duration
3h 49m
Affected: PayPal
Timeline · 4 updates
  1. investigating Jul 14, 2024, 08:03 PM UTC

    DonorDrive is aware of an outage with PayPal services that may impact gifts incoming through PayPal on DonorDrive sites at this time. You can find more information directly through PayPal's 'Event Details' page for this incident: https://www.paypal-status.com/history/eventdetails/80565

  2. monitoring Jul 14, 2024, 08:05 PM UTC

    A fix has been implemented PayPal and we are monitoring the results.

  3. monitoring Jul 14, 2024, 08:06 PM UTC

    We are continuing to monitor for any further issues with PayPal processing on DonorDrive.

  4. resolved Jul 14, 2024, 11:55 PM UTC

    This issue has been resolved by PayPal as of Sun, 14 Jul 2024 19:42 EST. All PayPal transactions are processing though DonorDrive. Please reference this link for a history of the incident from PayPal - https://www.paypal-status.com/history/eventdetails/80565. In addition, please do not hesitate to reach out to DonorDrive Support if you have any additional questions at [email protected]

Read the full incident report →