DonorDrive incident
Intermittent Connectivity issues due to a Widespread Cloudflare Incident affecting clients Globally.
DonorDrive experienced a minor incident on November 18, 2025 affecting Admin and Sites, lasting 7h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 18, 2025, 12:53 PM UTC
We are aware of intermittent connectivity issues affecting DonorDrive. This appears to be caused by a widespread problem with Cloudflare and specifically ,the CDN. We are working with their support personnel to assist in rectification.
- investigating Nov 18, 2025, 01:56 PM UTC
We continue to rely on Cloudflare to resolve this issue - updates from them directly are available here: https://www.cloudflarestatus.com/.
- monitoring Nov 18, 2025, 03:38 PM UTC
According to the Cloudflare website, https://www.cloudflarestatus.com, a fix has been implemented and we are seeing the Bonterra Tech applications coming back online accordingly. We will continue to update this page with appropriate information to keep you apprised of progress towards the full return to normal service.
- resolved Nov 18, 2025, 08:10 PM UTC
Cloudflare has implemented a fix for the upstream issue that caused intermittent errors earlier today. DonorDrive services are now fully operational. We’ll continue to monitor performance closely to ensure ongoing reliability. Thank you for your patience during this disruption.