DOKU experienced a major incident on May 26, 2026 affecting [PagerDuty Statuspage] PG Services - Virtual Account (Virtual Account), lasting 2h. The incident has been resolved; the full update timeline is below.
Affected components
[PagerDuty Statuspage] PG Services - Virtual Account (Virtual Account)
Update timeline
- identified May 26, 2026, 02:40 PM UTC
We are currently experiencing an incident affecting BCA VA payments due to a disruption on our partner's side. Impact: - Transaction will be disrupted. Current Status: - The incident is being investigated by BCA.
- resolved May 26, 2026, 04:40 PM UTC
Dear Valuable Merchants, Thank you for choosing DOKU as your payment gateway. DOKU has detected that there is an issue in BCA system with the following information: - What is the issue : Transactions with BCA VA payment channels cannot be processed - Day,...