DOKU experienced a minor incident on August 5, 2026 affecting [PagerDuty Statuspage] DIGIFIN Services - Disbursement (Disbursement), lasting 2h 50m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 05, 2026, 01:10 AM UTC
Disbursements to E-Wallet via DOKU are currently facing issues due to a disruption at the issuer bank. - Impact: Transactions with Disbursement to E-Wallet OVO, DANA, GOPAY & SHOPEEPAY cannot be processed - Issue first detected : 5 Aug 2026, 08:10 GMT+7 - Current status of the...
- investigating Aug 05, 2026, 02:21 AM UTC
The issue is still ongoing. We are regularly following up with the bank partner for updates.
- investigating Aug 05, 2026, 03:45 AM UTC
The issue is still ongoing. We are regularly following up with the bank partner for updates.
- resolved Aug 05, 2026, 04:00 AM UTC
We have resolved an incident that caused transactions with Disbursement to E-Wallet OVO, DANA, GOPAY & SHOPEEPAY cannot be processed due to an issue on the switching side between 08:10 AM and 11:00 AM GMT+7 on Wednesday, 5 Aug 2026. The incident has now been resolved and services are...