DOKU experienced a minor incident on October 8, 2026 affecting [PagerDuty Statuspage] PG Services - Virtual Account (Virtual Account), lasting 1h 45m. The incident has been resolved; the full update timeline is below.
Affected components
[PagerDuty Statuspage] PG Services - Virtual Account (Virtual Account)
Update timeline
- investigating Oct 08, 2026, 07:45 AM UTC
We are currently experiencing an incident affecting BSI VA payments due to a disruption on our partner's side. Impact: - Transaction cannot be proccess. Current Status: - The incident is being investigated by BSI.
- resolved Oct 08, 2026, 09:30 AM UTC
We have resolved an incident where tansaction cannot be proccess via BSI VA between 14:45 PM - 16:30 PM GMT+7 on Thursday, 08 October 2026. The incident is now resolved. Please reach out to [email protected] if you have any concerns.