DOKU incident

DANA E-Wallet Payment Distruption

Minor Resolved View vendor source →

DOKU experienced a minor incident on October 1, 2026 affecting [PagerDuty Statuspage] PG Services - Direct Debit (Direct Debit), lasting 6h 7m. The incident has been resolved; the full update timeline is below.

Started
Oct 01, 2026, 12:08 PM UTC
Resolved
Oct 01, 2026, 06:15 PM UTC
Duration
6h 7m
Detected by Pingoru
Oct 01, 2026, 12:08 PM UTC

Affected components

[PagerDuty Statuspage] PG Services - Direct Debit (Direct Debit)

Update timeline

  1. identified Oct 01, 2026, 12:08 PM UTC

    We are currently experiencing an incident affecting DANA E-Wallet payments due to a disruption on our partner's side. Impact: - Transaction cannot be proccess. Current Status: - The incident is being investigated by DANA.

  2. resolved Oct 01, 2026, 06:15 PM UTC

    We have resolved an incident where there was an Transaction cannot be proccess via DANA E-Wallet between 19:08 PM - 01:14 AM GMT+7 on Thursday, 01 October 2026. The incident is now resolved. Please reach out to [email protected] if you have any concerns.