DOKU incident

DANA E-Wallet Payment Distruption

Minor Resolved View vendor source →

DOKU experienced a minor incident on September 25, 2026 affecting [PagerDuty Statuspage] PG Services - Direct Debit (Direct Debit), lasting 3h 2m. The incident has been resolved; the full update timeline is below.

Started
Sep 25, 2026, 01:03 PM UTC
Resolved
Sep 25, 2026, 04:05 PM UTC
Duration
3h 2m
Detected by Pingoru
Sep 25, 2026, 01:03 PM UTC

Affected components

[PagerDuty Statuspage] PG Services - Direct Debit (Direct Debit)

Update timeline

  1. identified Sep 25, 2026, 01:03 PM UTC

    We are currently experiencing an incident affecting DANA E-Wallet payments due to a disruption on our partner's side. Impact: - Transaction cannot be proccess. Current Status: - The incident is being investigated by DANA.

  2. resolved Sep 25, 2026, 04:05 PM UTC

    We have resolved an incident where there was an Transaction cannot be proccess via DANA E-Wallet between 20:05 PM - 23:05 PM GMT+7 on Friday, 25 September 2026. The incident is now resolved. Please reach out to [email protected] if you have any concerns.