Docyt Outage History

Docyt had 8 outages in the last 2 years totaling 198h 12m of downtime, averaging 0.3 incidents per month.

There were 8 Docyt outages since February 21, 2025 totaling 198h 12m of downtime. Each is summarised below. Incident details, duration, and resolution information.

Source: docyt.statuspage.io

Minor June 8, 2026

Degraded Performance — Slow Response Times

Detected by Pingoru: Jun 08, 2026, 09:28 AM UTC
Resolved: Jun 08, 2026, 05:43 PM UTC
Duration: 8h 15m

Affected: Web application

Timeline · 4 updates

investigating Jun 08, 2026, 09:28 AM UTC

We're currently investigating an issue causing slower-than-normal response times across parts of our service. Some users may experience delays when loading pages or completing actions. Our team is actively working to identify the cause and restore full performance. We'll post updates here as we learn more.
identified Jun 08, 2026, 09:37 AM UTC

The issue has been identified and a fix is being implemented.
monitoring Jun 08, 2026, 04:00 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Jun 08, 2026, 05:43 PM UTC

This incident has been resolved.

Read the full incident report →

Major May 11, 2026

Business Intelligence module is temporarily down

Detected by Pingoru: May 11, 2026, 05:41 PM UTC
Resolved: May 11, 2026, 06:20 PM UTC
Duration: 39m

Affected: Web application

Timeline · 3 updates

identified May 11, 2026, 05:41 PM UTC

We have identified the root cause and expect it to be restored shortly
monitoring May 11, 2026, 05:55 PM UTC

A fix has been implemented and we are monitoring the results.
resolved May 11, 2026, 06:20 PM UTC

This incident has been resolved.

Read the full incident report →

Major April 15, 2026

Intermittent Slowness - Fix In Progress

Detected by Pingoru: Apr 15, 2026, 06:45 PM UTC
Resolved: Apr 15, 2026, 08:21 PM UTC
Duration: 1h 36m

Affected: Web applicationiOS appAndroid app

Timeline · 5 updates

investigating Apr 15, 2026, 06:45 PM UTC

Some users may experience slower than normal response times or occasional timeouts. We've identified a resource issue in one of our backend services and are deploying a fix. Your data is safe, and no action is needed on your end. We apologize for the inconvenience.
investigating Apr 15, 2026, 07:20 PM UTC

We are continuing to investigate this issue.
identified Apr 15, 2026, 07:21 PM UTC

The issue has been identified and a fix is being implemented.
monitoring Apr 15, 2026, 07:44 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Apr 15, 2026, 08:21 PM UTC

This incident has been resolved.

Read the full incident report →

Major March 25, 2026

Unable to generate self-print check on some businesses

Detected by Pingoru: Mar 25, 2026, 06:51 PM UTC
Resolved: Mar 25, 2026, 07:40 PM UTC
Duration: 48m

Affected: Web application

Timeline · 3 updates

identified Mar 25, 2026, 06:51 PM UTC

The issue has been identified and a fix is being implemented.
identified Mar 25, 2026, 07:39 PM UTC

We are continuing to work on a fix for this issue.
resolved Mar 25, 2026, 07:40 PM UTC

This incident has been resolved.

Read the full incident report →

Major March 18, 2026

AI processing for invoices and receipts is down

Detected by Pingoru: Mar 18, 2026, 03:52 PM UTC
Resolved: Mar 24, 2026, 04:02 AM UTC
Duration: 5d 12h

Affected: Web application

Timeline · 6 updates

investigating Mar 18, 2026, 03:52 PM UTC

We are currently investigating this issue.
identified Mar 18, 2026, 03:58 PM UTC

The issue has been identified and a fix is being implemented.
monitoring Mar 18, 2026, 05:05 PM UTC

A fix has been implemented and we are monitoring the results.
monitoring Mar 19, 2026, 05:14 AM UTC

We are continuing to monitor for any further issues.
monitoring Mar 24, 2026, 04:02 AM UTC

We are continuing to monitor for any further issues.
resolved Mar 24, 2026, 04:02 AM UTC

This incident has been resolved.

Read the full incident report →

Critical November 12, 2025

Users are not able to login in https://app.docyt.com

Detected by Pingoru: Nov 12, 2025, 09:01 AM UTC
Resolved: Nov 12, 2025, 09:27 AM UTC
Duration: 25m

Affected: Web application

Timeline · 3 updates

investigating Nov 12, 2025, 09:01 AM UTC

All the users are not able to login in https://app.docyt.com
investigating Nov 12, 2025, 09:02 AM UTC

We are investigating and tentatively will be fixing this issue by 3:30 PM IST on 12-Nov-2025
resolved Nov 12, 2025, 09:27 AM UTC

This incident has been resolved.

Read the full incident report →

Major July 16, 2025

Audit Scan is under maintenance

Detected by Pingoru: Jul 16, 2025, 01:20 PM UTC
Resolved: Jul 18, 2025, 07:50 AM UTC
Duration: 1d 18h

Affected: Web application

Timeline · 2 updates

identified Jul 16, 2025, 01:20 PM UTC

Audit Scan is under maintenance. We are working hard on bringing back an enhanced experience for you.
resolved Jul 18, 2025, 07:50 AM UTC

A fix has been deployed. Preliminary tests confirm that the root cause is now fixed.

Read the full incident report →

Notice February 21, 2025

Some users are facing intermittent issues with their Dashboard and business settings page

Detected by Pingoru: Feb 21, 2025, 04:04 PM UTC
Resolved: Feb 22, 2025, 03:52 AM UTC
Duration: 11h 47m

Affected: Web application

Timeline · 2 updates

investigating Feb 21, 2025, 04:04 PM UTC

This issue has surfaced due to recent code changes. We are presently working on fixing the issue.
resolved Feb 22, 2025, 03:52 AM UTC

This incident has been resolved.

Read the full incident report →