Docyt incident

Intermittent Slowness - Fix In Progress

Major Resolved View vendor source →

Docyt experienced a major incident on April 15, 2026 affecting Web application and iOS app and 1 more component, lasting 1h 36m. The incident has been resolved; the full update timeline is below.

Started
Apr 15, 2026, 06:45 PM UTC
Resolved
Apr 15, 2026, 08:21 PM UTC
Duration
1h 36m
Detected by Pingoru
Apr 15, 2026, 06:45 PM UTC

Affected components

Web applicationiOS appAndroid app

Update timeline

  1. investigating Apr 15, 2026, 06:45 PM UTC

    Some users may experience slower than normal response times or occasional timeouts. We've identified a resource issue in one of our backend services and are deploying a fix. Your data is safe, and no action is needed on your end. We apologize for the inconvenience.

  2. investigating Apr 15, 2026, 07:20 PM UTC

    We are continuing to investigate this issue.

  3. identified Apr 15, 2026, 07:21 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Apr 15, 2026, 07:44 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Apr 15, 2026, 08:21 PM UTC

    This incident has been resolved.