Documotor incident

PowerPoint templates with missing package properties are failing to generate

Minor Resolved View vendor source →

Documotor experienced a minor incident on July 18, 2023 affecting Modules (Presentation Templating (pptx)), lasting 33m. The incident has been resolved; the full update timeline is below.

Started
Jul 18, 2023, 12:28 PM UTC
Resolved
Jul 18, 2023, 01:01 PM UTC
Duration
33m
Detected by Pingoru
Jul 18, 2023, 12:28 PM UTC

Affected components

Modules (Presentation Templating (pptx))

Update timeline

  1. investigating Jul 18, 2023, 12:28 PM UTC

    We are starting to see presentations with missing title info failing to generate.

  2. resolved Jul 18, 2023, 01:01 PM UTC

    Fix has been deployed.