Documotor incident

Some Word documents are prompting for repairs when opened on on-premise Word for Windows.

Minor Resolved View vendor source →

Documotor experienced a minor incident on October 26, 2023 affecting Modules (Document Templating (docx)), lasting 1d 2h. The incident has been resolved; the full update timeline is below.

Started
Oct 26, 2023, 12:42 PM UTC
Resolved
Oct 27, 2023, 03:41 PM UTC
Duration
1d 2h
Detected by Pingoru
Oct 26, 2023, 12:42 PM UTC

Affected components

Modules (Document Templating (docx))

Update timeline

  1. investigating Oct 26, 2023, 12:42 PM UTC

    We have received and confirmed a case of a Word template that suddenly is causing the repair dialog to appear for generated documents.

  2. resolved Oct 27, 2023, 03:41 PM UTC

    A change was made to the processing of nested repeated text elements. This was causing footnote references, when footnotes were used inside the nested text element, to be incorrectly identified, causing a repair dialogue in word. Test cases have been added to prevent regression at a later point.