Documotor experienced a major incident on January 21, 2024 affecting Connectors (Templafy Hive), lasting 2d 6h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 21, 2024, 02:25 AM UTC
Documents are failing when generated directly from Templafy. This impacts both Templafy Hive clients, but also Documotor clients using our connector to Templafy Hive. The connector in Documotor is working as expected, but we are seeing errors returned from the Templafy API.
- resolved Jan 23, 2024, 08:48 AM UTC
Post-mortem from the Templafy site reliability engineers: " There was a Microsoft Azure Service outage with storage accounts. Not all subscriptions were affected but Templafy Hive subscription was affected. Please find attached the issue summary from Microsoft. The start time of the issue was 21/01/2024 @ 02:22 and resolution time was 21/01/2024 @ 10:16. "