Documotor incident

Web App certificate failed to renew

Minor Resolved View vendor source →

Documotor experienced a minor incident on May 7, 2024 affecting Core (Web App), lasting 24m. The incident has been resolved; the full update timeline is below.

Started
May 07, 2024, 04:07 AM UTC
Resolved
May 07, 2024, 04:31 AM UTC
Duration
24m
Detected by Pingoru
May 07, 2024, 04:07 AM UTC

Affected components

Core (Web App)

Update timeline

  1. investigating May 07, 2024, 04:07 AM UTC

    502 Bad Gateway from the Admin Web App. (app.documotor.com)

  2. resolved May 07, 2024, 04:31 AM UTC

    A misconfiguration in one of our backend services led to an out-of-date certificate failing to renew properly. We have corrected the issue and apologize for the inconvenience.