Document360 incident

Authentication Issues in Portal

Minor Resolved View vendor source →

Document360 experienced a minor incident on December 19, 2019, lasting 25m. The incident has been resolved; the full update timeline is below.

Started
Dec 19, 2019, 07:33 PM UTC
Resolved
Dec 19, 2019, 07:58 PM UTC
Duration
25m
Detected by Pingoru
Dec 19, 2019, 07:33 PM UTC

Update timeline

  1. identified Dec 19, 2019, 07:33 PM UTC

    Our authentication partner Auth0 is experiencing some service outage, causing delayed response while logging in to Document360 Portal.

  2. resolved Dec 19, 2019, 07:58 PM UTC

    Auth0 service outage is now resolved and Document360 Portal login function is back to normal.