Document360 incident

Portal and Customer website slowness and downtime

Minor Resolved View vendor source →

Document360 experienced a minor incident on February 2, 2022, lasting 1h 46m. The incident has been resolved; the full update timeline is below.

Started
Feb 02, 2022, 03:46 PM UTC
Resolved
Feb 02, 2022, 05:32 PM UTC
Duration
1h 46m
Detected by Pingoru
Feb 02, 2022, 03:46 PM UTC

Update timeline

  1. investigating Feb 02, 2022, 03:46 PM UTC

    We are currently investigating an issue that's affecting both the portal and customer-facing website. Our team is actively working on resolving this issue.

  2. resolved Feb 02, 2022, 05:32 PM UTC

    The situation is now resolved, all the sites and portal are up and running. However, we are closely monitoring the status.