Document360 incident

Intermittent slowness in portal api

Minor Resolved View vendor source →

Document360 experienced a minor incident on July 29, 2024, lasting 1h 4m. The incident has been resolved; the full update timeline is below.

Started
Jul 29, 2024, 08:56 AM UTC
Resolved
Jul 29, 2024, 10:00 AM UTC
Duration
1h 4m
Detected by Pingoru
Jul 29, 2024, 08:56 AM UTC

Update timeline

  1. investigating Jul 29, 2024, 08:56 AM UTC

    We are facing intermittent slowness in portal api, we have identified the root cause and working on a fix.

  2. resolved Jul 29, 2024, 10:00 AM UTC

    The slowness was caused by a recent change made for improving the code stability. We have identified the root cause and fixed the issue.