Document360 experienced a minor incident on June 29, 2024, lasting 1h 36m. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Jun 29, 2024, 03:30 AM UTC
We faced service degradation in EU and US environment in during scheduled maintenance.
- monitoring Jun 29, 2024, 04:00 AM UTC
We have identified the root cause and fixed the issue. The service degradation was limited to articles with tags, We are currently monitoring the situation.
- resolved Jun 29, 2024, 05:06 AM UTC
We have observed the resolution provided have mitigated the service disruption and system is stable now.
- resolved Jul 29, 2024, 12:02 PM UTC
The issue is now resolved