Document360 incident

Slowness in KB site and API Hub

Minor Resolved View vendor source →

Document360 experienced a minor incident on March 18, 2025, lasting 1h 7m. The incident has been resolved; the full update timeline is below.

Started
Mar 18, 2025, 12:20 PM UTC
Resolved
Mar 18, 2025, 01:27 PM UTC
Duration
1h 7m
Detected by Pingoru
Mar 18, 2025, 12:20 PM UTC

Update timeline

  1. investigating Mar 18, 2025, 12:20 PM UTC

    We experienced some slowness in Knowledge base site and API Hub. The issue has been mitigated for now, and we are actively investigating the root cause.

  2. resolved Mar 18, 2025, 01:27 PM UTC

    We observed a failover event in Redis that lasted for a few minutes, causing slowness in KB and APIHub. All applications are functioning as expected now.