Document360 experienced a minor incident on June 30, 2025, lasting 4d 2h. The incident has been resolved; the full update timeline is below.
Update timeline
- monitoring Jun 30, 2025, 12:47 PM UTC
Some of our customers experienced slowness and timeouts on the Knowledge Base site due to one of our service instances entering an unhealthy state. The affected instance was recycled, and the service has since been restored to normal operation. We are actively monitoring the situation to ensure continued stability.
- resolved Jul 04, 2025, 02:48 PM UTC
The issue causing intermittent slowness and timeouts for some customers accessing Knowledge Base sites in EU region has been resolved. It was addressed through make changes to the auto-scaling configurations to manage traffic load and targeted fixes to mitigate the impact of abnormal traffic patterns.