Document360 incident

Slowness and time out in EU KB site version 2

Minor Resolved View vendor source →

Document360 experienced a minor incident on July 7, 2025, lasting 15h 49m. The incident has been resolved; the full update timeline is below.

Started
Jul 07, 2025, 11:13 AM UTC
Resolved
Jul 08, 2025, 03:02 AM UTC
Duration
15h 49m
Detected by Pingoru
Jul 07, 2025, 11:13 AM UTC

Update timeline

  1. monitoring Jul 07, 2025, 11:13 AM UTC

    Some of our customers in the EU region have experienced slowness and timeouts on the KB site (version 2). The issue has been mitigated, and we are currently monitoring the situation to ensure stability.

  2. monitoring Jul 07, 2025, 07:05 PM UTC

    We have observed some intermittent slowness in EU region due to Redis fail over event. The apps are stable now we are monitoring the situation.

  3. resolved Jul 08, 2025, 03:02 AM UTC

    The application health is back to normal. And we are closing this incident.