Document360 incident

Slowness and timeout in US environment

Minor Resolved View vendor source →

Document360 experienced a minor incident on August 22, 2025, lasting 1d 7h. The incident has been resolved; the full update timeline is below.

Started
Aug 22, 2025, 10:11 PM UTC
Resolved
Aug 24, 2025, 05:48 AM UTC
Duration
1d 7h
Detected by Pingoru
Aug 22, 2025, 10:11 PM UTC

Update timeline

  1. investigating Aug 22, 2025, 10:11 PM UTC

    We are experience slowness and timeouts for applications in US environment. The issue seem to be originated due to slowness from redis.

  2. monitoring Aug 22, 2025, 10:34 PM UTC

    All the services are operational now and we are monitoring the situation.

  3. resolved Aug 24, 2025, 05:48 AM UTC

    This incident was caused due to redis connectivity issue as a result of node upgrades. This issue is now resolved and services are fully operational.