Document360 experienced a minor incident on October 16, 2025, lasting 11d 5h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Oct 16, 2025, 06:47 PM UTC
We encountered an issue with our database in US environment and have temporarily mitigated it by force-scaling the server. The situation is currently being monitored closely.
- monitoring Oct 16, 2025, 06:51 PM UTC
The services are stable in US environment now and we are monitoring the issue
- resolved Oct 28, 2025, 12:00 AM UTC
The issue was resolved by performing a forced scale-up. We have also implemented measures to ensure that scale-up operations are triggered even in edge cases involving resource constraints.